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Phone not working properly

I when I try to like call voicemail or try to make a call the screen goes black and I have to hit the center button at bottom to remove it and lock screen I think pops up then clear that to get to the proper screen and have to turn on the sound icon to hear sound etc very irritating. now getting weird things like found my phone with airplane mode on and I did not turn it on to when trying to listen to messages left on voicemail the phone turns off! tried factory resetting and that did not fix it. now this shutting off while trying to listen to a message on voicemail. also calls or messages come in and not even a chirp comes out of the phone! the touch or lockup occurs periodically also that has not gone away either. so irritating can not trust the phone anymore had important messages and could not listne to them because phone shuts off. so seems ot me getting worse and worse ....

Comments

kathy65793

What type of phone do you have? Has it gotten an update lately? Also do you have a case on your phone?

I have heard that people with Iphones are having this problem and some with android that have the oreo update having the same issues

Verizon_Support

EAGLEBEAKERGEM, I am sorry to hear you are having issues with your device. Let's dig deeper to see what's going on. kathy65793, asked some really good questions we would need to know the answers to get to the bottom of this. My goal is to get to the bottom of this one issue at a time? What make and model device are you using? What are you removing when you hit the center button? Justin_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

EAGLEBEAKERGEM

SO frustrated. it is a Samsung Galaxy core prime ...So many things even setting factory reset it is still the same. I get from it shutting off and turning itself back on then repeats. SO I unplug it and let it discharge to make it shut down. I also get when trying o make calls screen goes Black. it is not apps as I reset to factory settings still does it. at times it goes berzerk screens go on and off like when in making a text message etc it goes berzerk. shuts off and repeats the on then shuts off loop. SO I unplug it letting it discharge til it stays off...Months and months of this since posting above. so I am very close to getting a trac fone with prepaid minutes each month, saving me even more $ as I only need it to call doctors or they call me. I do not use it much for anything else excpet maybe text message with Family. SO I am so close ot asking service be shut down after geting a tracfone and trasnferring my Phone # over ot it. ..I am disabled seniro by some standards and thus limited income so a trac fone would save me even more money for myself. so That is what i ma thinking of doing now

EAGLEBEAKERGEM

well, no matter now it was a samsung galaxy core prime and I have tolerated it for months now. but last night it died . Chatted with someone via messenger and since i can not afford to buy a new one etc and i told him Can to really afford upgrading which he recommened. so I am now with a dead phone. since the last contact many months ago now the extended warrenty charge of $3 per month added ot bill now means nothing now that the phone is dead. I am most likely going to have either a Have to notify ssi, state , insurance and doctors etc to call to my brothers # in order to contact me or I pitch up my pennies and get a cheapy tracfone with some minutes . those 2 are my only options now left to me. wish All a merry Christmas and Thansk to all ..

boringusername

EAGLEBEAKERGEM wrote:
well, no matter now it was a samsung galaxy core prime and I have tolerated it for months now. but last night it died . Chatted with someone via messenger and since i can not afford to buy a new one etc and i told him Can to really afford upgrading which he recommened. so I am now with a dead phone. since the last contact many months ago now the extended warrenty charge of $3 per month added ot bill now means nothing now that the phone is dead. I am most likely going to have either a Have to notify ssi, state , insurance and doctors etc to call to my brothers # in order to contact me or I pitch up my pennies and get a cheapy tracfone with some minutes . those 2 are my only options now left to me. wish All a merry Christmas and Thansk to all ..

So this is Verizon's fault how? Seems you had 5 months to save towards another device. The core prime is a cheapo phone that is older than dirt. It was released 4 years ago. Here's is a similar Samsung phone that is also dirt cheap Samsung Galaxy J3 V Colors. Reviews, & Price | Verizon Wireless $7 a month if you can't afford to pay $168 upfront

Ann154

Or borrow an old phone from friends or family until you can afford a replacement phone.

Verizon_Support

We understand your concern to have a working device, GEORGE MCCONNELL. We have sent you a Private Message to see what options we have for you. Let us know if you received it.

JavierMD_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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