Poor Signal

LORDAM38

There has been a serious decline in coverage in the 13501 area code that has never had an issue before.  What is going on with Verizon Wireless coverage?  I called customer service last night.  They had me power off my phone so they could reset.  But that didn't help at all.  I tried getting them on the phone this morning & apparently they are on overload because I couldn't get a human being to answer on the phone or on the live chat.  So, what's going on?  Is this being fixed?  Do I need to look into other carriers? 

Verizon_Support

LORDAM38, it's important to us that your services are always working as they should be. We'd be sad if you were to leave our VZW family as a result of poor service and regret to learn that the reset didn't help. We can definitely assist you here. We just need some additional details. What type of service issues are you experiencing? How long have you been experiencing them for? We're not showing any network issues reported in Utica, so can you advise if this issue is experienced everywhere you use your phone in that city or just at a specific location?

 

Ebony_VZW
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