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No bars on iPhone 7 plus

i have noticed over the last 8 mo. Or so, that my service in my home has become worse. I get one or two bars, and when I make a call, people can’t her me...I am “breaking up” I have been a very long time customer of Verizon, and never changed plans because I have always had good reception. Did a tower get struck? Or do they check the towers for any damage after storms? I have many people in my area that are having the same issue. I don’t know who to contact regarding the tower issue....my phone is in like new condition.

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Verizon_Support

We are dedicated to offering you the best possible service when and where needed. May I have your zip code to investigate the area? Does the service improve once you step outside of your home? Is Enable LTE set to Voice and Data via Settings>Cellular>Cellular Data Options>Enable LTE?

Yale_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Rathkegirls

Hello,

My phone has the correct settings as you described. My reception is no better outside. My zip code is 02043

Thanks

Sent from my iPad

Verizon_Support

Hello Rathkegirls,

Thank you so much for checking your settings and for providing your ZIP Code. We want to make sure that this atrocious situation is solved for you. I have checked your area and I do not see any reported issues. Our next step is to perform a Network reset. Please follow the link below to find out how to do so. https://www.verizonwireless.com/support/knowledge-base-207110/

FranklinM_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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