I currently have a high balance on my phone line. This happened since I am a school employee and do not work the Summers at school her in Southern California so I got behind on my bills. I have been making payments on my bill. I had a payment arrangement set for me paying 200.00 each week starting on 9/22/18. On 9/22/18 at 11:36am I called financial service at 1-866-266-1445, to request until Monday 9/24/18 to make my payment since I did not have a car to get to the store to pay my bill. The agent explained to me that she could only guarantee service if I made my payment by 9/23/18 at 12:00a.m. So on 9/23/18, I made a 200.00 payment using my debit card. today 9/26/18 at about 6:30a.m. I realized my service had been interrupted my call was re-directed to financial services. The lady there said I would need to come up with approximately 900.00 to have my service restored. I told her what had transpired on the weekend she said yes I see the agents note about paying on 9/23/18, but it didn't post to our system until 9/24/18. I explained to her but I did what I had to do she said maybe the time difference but told me basically too bad this is what the system says. I asked her if I could talk to her Supervisor. She did bring in someone who was rather nice but could not give me an explanation as to why the system says 9/24/18, but anyway the agent should have never told me pay on Sunday because you guys were closed. She also saw the note from agent I spoke to on Saturday but that was an error and I the computer said I made my payment on 9/24/18 therefore I broke my promise to pay. My service was reconnected but I need to be 739.00 on Friday 9/28/18. I explained to the last Supervisor I spoke to she said there is nothing else she can do that someone from Management would give me a call today. It is now 3:39 p.m. Pacific Time and no call! I am filing this complaint because I did what your agent asked me to do but apparently she did not give me right information and my time zone is not your time zone so therefore it is my fault and my original payment plan has been cancelled. I would like a phone call or e-mail from someone who can help me understand this.
Thank you.
Daniel [removed]
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