Hello. I ordered new phone on Thanksgiving day morning. It was expected to be delivered in days. But during the shipment UPS lost it (not after delivery). I claimed ups, investigation finished, but they couldn't make claim issued because I'm not a shipper.
Called Verizon on 12/6, representative made thicket to escalate team. On 12/9, I got email that my promotion credit removed (black Friday offer $400 off) and I found refund receipts ( never go canceling email).
I called verizon again, she tried to find what happened and she said normally it takes 8 days for escalating team. And she said if I don't get any response, call back Verizon. Nothing happened for 8days. I called on 12/16, it took 30 minutes to figure out what happened (really?), she said she added informations ($35off verizon up credit, $16.66 promotion credit, $85 triad in credit), and after ticket is done, I will get reorder with same amount as I ordered before. And she said it will take 3days. And she said she will call me.
Yes. It's been 3 days past now. No response. Still my order is pending. Nothing changed.
It's been over 3weeks after I ordered. It's definitely ups's fault and they said only shipper(verizon) can get any claim.
Makes me consider switching to different carriers.
