How can you call a plan unlimited if your speeds are slower than the safety mode of your old basic plans. I was told it was due to high congestion in the area . Really? For 3 days and as I travelled across multiple cities in the state? That seems unlikely. Especially since it has never been an issue until 4 days ago when I switched to the unlimited plans that you recommended.
We are at the beginning of our billing cycle and have never used more than our data allotment so it can't be that we are high utilizers that need to be throttled. We have S8+s and new Iphones, so it can't be that. I contact your service team and they tell me to use a VPN. Why should I need a third party service to use yours? In addtaddi, how will routing my traffic through another server increase my speed? In fact, it will only make it slower. Anyone working in IS or IT can tell you that.
I know you claim your speeds are based on congestion but so you expect me to believe it is always congested? Wouldn't that just be typical use? Can you map your usage times and show me when you are experiences such high utilization of your 4g lte data that you need to throttle me and the plan that I pay too much for already?
I'm livid that I had something that worked, like functional data, and now it's broken unnecessarily.
