1. SO here we are almost August and are still waiting for Verizon to push the Oreo update to my phone. The OS has been out for over a year. The last update my phone received was March.To be quite honest I find this quite honestly sub par and unsatisfactory. With all the hype over viruses and malware Verizon drags its feet in support to its customers when it comes to updates. So the question is when if anytime this remaining decade are we going to see the Oreo update?
I am coming up on full payment for my phone and am going to seriously consider the lack of updates as a factor when I choose my next carrier. Now this will seem like an empty threat but it could not be father from the truth.
2. While I was upset when my cloud storage was taken from me and replaced with a pay for solution, I am even more upset with the constant bombardment of ads targeted at a service I no longer have and am not going to pay for. Please make them stop or tell me how to stop them.
Bottom line is you take my money every month and do next to nothing by way of updates, bombard me with ads that don't interest me, take a service from me and constantly send ads for it with no way to make them stop, and make no attempt to retain my business.
I know the responses are going to be:
"I am sorry you feel that way.."
"We don't know when the update will be released..."
What I would like is someone to to take ownership and respond in a timely and respectful way that they are looking into it and will get back with me in a timely matter.
Thank you
John
