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New Phone

As a long term customer, I received my last phone when you all still had 2 year contracts. I am about 20 days away from my contract ending and I went to get a new phone before my major birthday trip and I was extremely disappointed a second time by the lack of customer service from Verizon. I was informed in order for me to get a phone I would have to put a larger down payment. I already pay almost $1000 per month due to international travel so I don't understand why I must pay a larger amount when you stopped offering the 2 year contracts and now you won't allow an early upgrade within 30 days. Why is this?

Comments

Ann154

Because you are not eligible for an upgrade yet.

Doggo

Customers had been eligible for an early upgrade from a 2yr on device payment ever since Verizon stopped doing service contracts.

An upgrade while still in a 2yr contract will add an extra $20 to your line until the contract expires. That's entirely on the customer if they want to do that or not.

Downpayments are another matter, those are either opt in (good credit - you want to pay less each month on device payments) or mandatory (bad credit - you do not qualify to take an unsecured loan). This has nothing to do with tenure and everything to do with the account owner's personal credit.

The difference up front between the old 2yr and newer device payment plan is that the latter has you pay LESS up front costs (taxes on the phone vs a couple hundred). This sounds more like a combination of bad reps and poor credit.

Monique_Parker

So my credit is top notch and my payments are on time each month. This is not the case.

The problem here is lack of customer service. If I'm going to pay for a phone regardless I should not have a penalty or have to have a down payment.

So either the agent was not knowledgable or the system is flawed for customers with longevity and good credit.

Verizon_Support

Monique.Parker we do appreciate your loyalty. I can understand the importance of getting the best deal. glitchedpixel. Because the device payment program requires an installment agreement to pay for the device over time, we check for financial good standing on any account in your name. If you're not currently eligible for the device payment program, there's a variety of ways to qualify for this type of equipment payment option. Click here http://spr.ly/6586D4eyi and scroll to #8 for further details. We also offer early Upgrade but it is depend on the device type that you have and you must pay off 50% off the Device Payment Plan in order to qualify. http://spr.ly/6587D4eyc

Alberto_VZW
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Monique_Parker

Thank you, but as I have stated my fianacial status was never checked nor would it require a down payment. Obviously, I was not clear in my initial concern that regardless being within 20 days of a contract renewal should not have been a factor in my eligibility for a new phone. My credit is stellar and payment in full each month.

Thank you, but no need for further response.

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