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Customer service numbers directing me to tracfone customer service...

Recently upgraded to unlimited plan, you sent out a breakdown of what my new charges were to be. The plan was to start the same day as I signed up. So a $83 dollar quote turns out to be $120? I am trying to find out why because the bill makes no sense to me. I have tried to call three of the customer services number you provided but they say they don't recognize my number .... I am calling on a tracfone because I have NO phone on this account ... they keep telling me to call my provider .. tracfone?? At this point this is what I want to know ....

My plan goes from the 25th of one month to the 25th of next month. I want to know how to go about cancelling my plan. Do I just stop using the service after the 25th? then I am no longer billed?

Can you provide a number where I can contact customer service .. that works with my tracfone?

Comments

Verizon_Support

We definitely wouldn't want you to leave us, Mrwalleye. Please let us review your account with you. I have sent you a private message regarding this concern. We are standing by for support.

Marshall_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Mrwalleye

I see that I am prepaying on this account so .. I take it I just cancel prior to 25th.

Can you answer this.? I was on 10 GB plan, changed to unlimited before the month end for me which was the 25th. It asked if I wanted the new plan effective that day and I said yes .. you guys spit out a bill breakdown ... I accepted what I was seeing. NOW .. the new bill is claiming I had overages but I was NOT over on my 10GB when I made the transition ... if the new plan was effective same day and this plan is unlimited .... please explain why I would be paying for data overages on an unlimited plan?

You folks say you PM me on other messages but I am receiving nothing? My email address is updated on my account too?

Verizon_Support

Mrwalleye, we value you as a customer and don’t ever want to see you go. We are here to assist and would like to review the account charges to ensure everything is in order. We sent you a private message to gather additional information. We’ll be awaiting your response.

EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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