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Did anyone else besides me fall for the false advertisement of Buy 1 get 2nd phone free?

I've come to terms that Verizon doesn't care about its costumers. I have personally been neglected, tricked, and ripped off in the period of 2+ years that I've been with Verizon. Everyone wants to help me find a solution to my problem, but in the end, nobody does anything. I'm sick and tired of calling customer service, being put on a wait, transferred between departments and to different people, all so that I just end up wasting my precious time on my days off that I rarely get. Is there someone who actually cares about me? And will do something to resolve my issue before I decide to switch carriers permanently.

Comments

Doggo

There's no false advertisement, you just failed to read the details. All carrier BOGO deals requires a new line of service or a port-in to get the free/discounted phone.

rcschnoor

Personally, I have simply ignored the BOGO advertisements since I do not need a new line of service and therefore do not qualify. Whenever I see an advertisement I like but do not qualify, I don't normally go into the store to beg and plead to get that deal knowing full well I do not qualify.

It appears there are quite a few on these forums, though, who do just that and are surprised when they find out they will not get an exception in order to get the deal.

Verizon_Support

We never want to hear this OSCCRU16, we don't want to lose you. We care about you, and we don't want to waste your time. I know we can turn this around. I have sent you a Private Message to begin.

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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