Is there an email address to someone at Verizon who can advise me on an upgrade and billing and data usages. I prefer to not use the phone
Sometimes you have to do what you don't like. From personal experience in accuracy with Verizon, phone reps are more helpful, chat reps seem confused and store reps only care about getting a sale.
Actually, store reps will tell customers to call customer service while in store instead of helping, I've witnessed it and question how VZW is okay with it.
Here are the contact options:
Contact Us | Verizon Wireless
Good afternoon DANOKRA! You have reached the correct support channel. We will be happy to help with your questions and concerns about upgrade, billing, and data usage. Please let us know, How can we be of assistance?
Maria_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
