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Wireless Home Phone- voicemail behavior

I use the Wireless Home Phone service with cordless phones.

Usually, voicemails are stored locally on the wireless home device; that is, I can play the voicemail by pressing a button on either the phone or on the unit itself.

Lately (was sporadic, now happens more often than not), the phone shows there is a voicemail (the unit itself does not); In order to retrieve the voicemail, i need to dial *86 and login with a passcode.

2 questions:

why are there 2 separate locations for voicemail and how do i have the voicemail record locally on the unit instead of 'remotely' using *86?

Comments

Ann154

You will need to call customer service at 1-800-922-0204 from another phone and ask them to remove the voicemail feature from the Home Connect line. Then the voicemail will only be picked up by the local device.

Verizon_Support

Mikelouisa, I rely on my voicemail daily, so having normal access to the voicemail is very important. I will be more than happy to assist. The 2 separate locations to access the voicemail comes from our network updating to a more efficient way to access the voicemail. We have to keep the *86 option available for our customer still using old devices. Please share with me have you had a chance to restart the home phone? Also, share with me how long have you had this voicemail issue?

RodneyM_VZW
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