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Service issue in rural SEast North Carolina began July 22, 2018

Beginning I think on July 22, 2018 data started moving at a crawl. Using speed test download speeds ranging from .22 to 1.3 mbps. Did not have any numbers before then as there were no service issues. The tower is 1.2 miles from my house. After hearing all the dribble from Verizon about phone settings, usage in area going up as possible causes I am no where.

Talked to technicians twice. Did trouble ticket and had technicians look at possible tower problems. At the end of the day either Verizon cut signal strength for some unknown reason or they just turned the antenna on the tower away from me. Maybe another reason I do not know about.

Been with Verizon for 23 plus years, same house 25 years, all 4 phones same problem. This is only time I have had signal problems.

Hoping to get a legitimate answer from Verizon on what really happened. Is this change going to be permanent. Verizon has the only tower within 5 miles so I am in a tight spot.

Anyone from Verizon reading this.

Comments

Verizon_Support

Tyrone.Leggette, we understand the importance of ensuring you experience great data speeds at all times. Especially if you have never experienced difficulties with data all the years prior. We are more than happy to address your service concerns. I understand we filed a network ticket with our Network Engineers. Have you received resolution details from the ticket filed?

Thank You,

Michelle_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

boringusername

You're 12 miles from the tower. That's you're problem. Honestly you're lucky to be getting any service. No way could you get signal 12 miles from a tower in my area. And I can tell you the only LTE band you're getting is 13 which is only 10X10 MHz so a bunch of people in your area all using that yeah you're going to be slow. No way bands 2 or 4 are going 12 miles.

TYRONE_LEGGETTE

The ticket was closed with no resolution. Something definitely changed with Verizon's equipment, knowingly or unknowingly. There has been significant digging at our intersection and at the tower intersection. Trackhoe's and the like. Putting in overpass at one intersection and digging around the other intersection. Mother in law telephone line was cut.

That would be the only thing that I know about that might have affected service in our area. Would like to know if Verizon intentionally changed antenna direction or lowered signal output or something else.

Verizon_Support

That is odd that a ticket would be closed with no resolution. We are here to help and want to take a closer look at this. Please reply to the requested information via Private Message.

Alberto_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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