Verizon is already fractured between land line and wireless. Now I find that the post pay account side of Verizon doesnt work with the prepay side, so if a current customer wants to change services they have to go to the specific representative which caused me several chat sessions and a couple of phone calls. It's really rediculous and not good customer service. Why can't Verizon have streamlined corporate communication and stop forcing customers to talk to numerous reps.?
