Child Item

Site Totals

61389 Questions Answered 268 Categories

Employee Discount Nightmare

My employer discount ran out so I had my husband submit a request thru email validation from his employer on 7/13. It was confirmed/validated on the same day. I found out on 7/31 that Verizon removed it because someone there said he wasn't employed there any longer which is totally false. What's really odd is I called on 7/14 to make sure it was all set and I was told it was confirmed and even rec'd a text msg saying the same, so then how was it removed on the 13th and not noted then? In the interim I had the 8% loyalty discount applied to my account.

I submitted his paystub on the website and he emailed his paystub to Verizon today 7/31 when I found all of this out. I have spoken to at least 10 people between customer care and the validation dept. several times. I get conflicting information and a lot of running around. The last person I "chatted" with online said she would submit the request to her supervisor to have it pushed thru quicker, but then she changed her tune when I said that's what another employee said and it resulted in my husband's validation being removed. When I asked why she was back tracking she said because the loyalty discount was applied so I had to wait for the new submission to be processed which takes another week. Again, this is a repeat of everything that happened back on 7/13.

This is ridiculous. What happened to customer service and valuing customers?

Comments

Doggo

With that stressing job, Im sure there are reps that wonder why customers that berate them constantly on these forums expect top notch service. Value goes both ways.

Customer service reps have nothing to do with employee validation anyway. They have zero control wether these get applied or denied. There's a dedicated Dept for that and a store is also an option.

bolla67

Funny, after speaking to several reps and being told different/conflicting information and being passed around to different people/depts. that did the same, I don't see where they're being stressed. I've asked to speak to supervisors more than once because they're supposed to have the ability or authority to handle difficult situations and know all the policies/procedures in order to resolve issues with accounts.

Meanwhile, the people who are supposed to handle employee validation or apply discounts also give conflicting information & don't seem to know what they're doing because they're the ones who removed the approved validation discount from the acct. on the same day it was approved and after they had sent me confirmation saying it was approved. An employee in CS told me the reason noted was someone there stated my husband was no longer employed at his employer.

Customer service involves everyone who works for Verizon or any company that provides a service to the public, not just the people answering the calls. Anyone who takes a job in customer service or working in retail/working with the public knows what's involved going in. I worked in retail for 10 years and know exactly what's involved. If someone isn't able to handle the "stressing job", then don't get into that field.

boringusername

You should blame the person at your husband's job that said that he no longer worked there.

bolla67

The validation was done through email verification. He replied to their email after submitting the request while on the phone w/Verizon to show that he worked there so it didn't go through an HR dept. He also contacted the head of HR beforehand & she said no one contacts them to verify when it comes to Verizon employer discounts when using email verification. She even told my husband that's how she got her discount & thinks it's odd that the email verification got removed after Verizon validated it & replied as such. Again, the Verizon rep said someone at Verizon made the claim, not his employer.

Verizon_Support

bolla67, I can understand how you would be feeling missing out on a discount. We want you to be able to get any applicable discount; your account qualifies for. Whenever there is a question about an employee discount, we recommend speaking to our Employment Validation Center at 1-8‌00-8‌90-80‌07. They are our specialized department to help with validation issues and can help get your concerns resolved.

Additionally, you can also visit the Employee Discount FAQ Page, which has a lot of good information on how the discount and verification process works: http://spr.ly/6584DtMty

I hope you find that information beneficial.

John_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Child Item