Visual Voicemail and data charges

Hi. I have a simple question about Basic Visual Voicemail (VVM) and how data is charged or deducted when it is used.

Now, I know that in order to use VVM a data connection needs to be on so it can connect to the Verizon server to work properly. I've also read in the Verizon FAQs that "data charges may also apply when using VVM". But I've also read older posts that state VVM does not use data (MBs) but only needs a data connection.

So, my question/s is,

1. Does basic VVM use data and by use I mean charge or deduct it and if it does:

2. What does it charge for? Downloading messages... checking the server?

3. How much data does it charge generally speaking for downloading one voicemail message as an example?

Thanks!

Accepted answers

Verizon_Support

Hello there, tomseys! We are terribly sorry to hear you were not able to post a response. Remember with the visual voicemail data charges apply for app and message downloads and emails initiated from the app. Do you have any other question we can help you with?

Rachel_VZW
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All comments

veryfrustrated0118

I do not believe that this services deducts data from your plan.

boringusername

sprmankalel wrote:
I do not believe that this services deducts data from your plan.

It doesn't and even if it did the at use is minimal

tomseys

I just tried to reply but it didn't seem to post.

Thanks guys.

If Verizon does not deduct for data, meaning not even minimally, why do they state they may deduct from data for VVM?

In what case do they deduct it? Thanks.

tomseys

I meant to say does not deduct data for VVM.

Are there cases where they do deduct it (prepaid, premium VVM etc)?

boringusername

Premium will translate your VM to text. So yeah that will use data. You didn't ask about Premium you said basic which is just regular voice mail. Even so the amount of data used is minimal

tomseys

I was asking about basic Visual Voicemail since Verizon does not identify what type of VVM it is in the FAQs when it states that Visual Voicemail may incur data charges. It makes no mention of basic visual voicemail or premium visual voicemail.

Basic Visual Voicemail is not regular voicemail. Regular voicemail is Basic voicemail and that does not use a data connection. It uses the basic *86 voicemail system.

Verizon_Support

tomseys, thank you for taking the time to reach out to us regarding your questions for our Basic Visual Voicemail feature. Ensuring that you are able to get the best information possible is a must. To answer your question, being able to receive your voicemails will require your device to be connected to the Verizon Wireless network. When using this feature, little to no data will be used when downloading a voicemail. On average, Basic Visual Voicemail can use less than a fraction of 1MB if not less. This can vary depending on the amount of downloading that takes place when using the feature.

JoseL_VZW

If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

Verizon_Support

tomseys

Hi. Thank you ... I thought this was the case.. that data is charged when you use basic visual voicemail.

And that's fine.. I just read conflicting things. Thank you for your help.