My mother has not had cell service at home in the 93930 area code for almost a week. She has to walk out to the road to make a call. At 78 years old, this is unacceptable. Verizon was the only carrier that worked in her area and now it doesn't work either. When we finally reached someone at Verizon, we were told her address had no service because satellites had been refocused to support fire fighting areas in California. If true, that is unacceptable. Verizon should purchase more bandwidth if needed, not stealing from paying customers who also need service. She did not have a landline any longer and relies on her cell to communicate. I was told the issue has been documented in her account but the person could not say when, or even if, the issue would be resolved. This is not acceptable.
