My cell service at home has always been poor. I learned that other people in my neighborhood were able to get a network extender for free, but I paid $250 for mine. It has now failed, so how do I get another one?
Hello MICVAU59! Thank you for reaching out to us. We never want to see you have these issues with your Network Extender. When you say your extender has failed, can you provide a few more details?
TabithaJ_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.
Hi, Tabatha, thanks for replying.
A couple of months ago, I noticed poor connectivity with my network
extender, so I took it to the local Verizon store, hoping they could
diagnose the problem. They were unwilling to do anything, except to sell me
a new one. Last week, I took it back home and tried it again. After
plugging it in and leaving it alone for a few hours, all the lights were
still red, and no connection. I also noticed a problem with my local
internet (the wifi was working fine), so, thinking it might be a network
issue, I took it to my office and plugged it in there. After checking it a
few hours later, all the lights were blue, but when I looked at my iPhone,
there were only 2 bars, even when right next to it. So, I think I had two
problems, only one of which was the fault of the network extender. My next
step is to make sure my home internet wiring is working properly and then
hope to get the network extender problem resolved.
Michael Vaughan
Phone and text: [removed]
Personal information removed as required by Verizon Wireless Terms of Service
Those details are helpful, MICVAU59. We are committed to resolving any service issues associated with your Network Extender. I am happy to review our troubleshooting guides and provide steps to improve your Network Extender performance. Please confirm your Network Extender model.
Is it the 3G model (http://spr.ly/6589DCn13)?
Is it the 4G model (http://spr.ly/6583DCn1R)?
Antonio_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I can't tell which one I have (not enough identifying information) but I
suspect it's the 3G model. Manufactured 11/2013 SKU: SCS-2U01
Michael [removed]
