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Tower signal great, speeds abhorrent

hollybelles

31804 zip code

Heartwood Dr, cataula ga

When I drive 2 exits north or south, the speedtests on my phones are 25mbps

When I am home at Heartwood Dr, Cataula Ga, the speedtests are 0-2mbps download at max, and most of the times 0.22mbps

I cannot browse the internet at all at my house. None of my 5 phones with unlimited data can browse.

I have verified that when I step outside, the speedtests do not increase. I have LTE signal with 4/5 bars.

Speedtests were better last year, but I am sure the tower is saturated. Please help to fix this issue at earliest convenience! I do not want to switch over to a different provider because I know Verizon has the best signal, but unfortunately my tower is terribly saturated.

Comments

Verizon_Support

Having service issues is never a fun experience, and we're here to help. What device are you currently using hollybelles?

IvoneA_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Spinning_Lass

I have the same issue.

47112

iPhone SE and I do not have unlimited data.

Verizon_Support

Spinning_Lass, we want you to have the best data speeds everywhere. We're not showing reports in that area, so we need to gather more details. Is anyone else affected there? Do you notice a difference outside versus inside?

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Spinning_Lass

I do not know anyone else with Verizon in my area. There is a tower literally less than 1 mile from my house. I do not know if it is a Verizon tower or not. If I walk outside of my house I have the same problem and I can see the tower. If I walk halfway to the tower, everything is fine.

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