i recently separated my account by transferring my daughters phones from my account. Her Hum could not be transferred. I was told that if I paid off the Hum contract early, she could then transfer the Hum to her account. I paid it off.
She gets to the store and they tell her the the Hum is now a "paperweight" and it can't be transferred.
this is about the third time that things like this have happened where I am given priccing information on the phone but it is different when talking to people in the store. Frustrating!