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Unlimited Data Plan - Charges per Line

I chatted with Customer Service regarding my overages and the very friendly rep helped me with getting unlimited data. Unfortunately, the charge that was discussed turned out to be per line. This I was not made aware of. When I tried to chat again with customer service regarding this they would not send me the transcript and would not confirm that I agreed to a per line charge.

I then asked to escalate this. I was told it would be escalated but they could not provide a day or time for which I would be contacted. I'm pretty confident that I never will.

My question is, since I was deceived into accepting "per line" charges when it was portrayed as a single monthly charge. Who can I contact to discuss this issue and hopefully get the charges off my bill. How can I get a copy of the Chat Session Transcript where I discussed the switch to unlimited?

Comments

boringusername

The cost of the plans are on the website. What a rep told you doesn't matter. What exactly were you told? You though you get unlimited data for multiple line for cheap or something?

Unlimited Data Plans for Talk & Text | Verizon Wireless

KEVANT79

I had same experience. I have one line of three which needs more data. The Verizon solution is to spend $150 per month to fix a one line problem. This solution prompted my visit to an AT&T store to examine alternatives. The inflexibility to increase data only on the line that needs it a losing proposition for me. I hope other users are enraged about this arrogance and share their displeasure with Verizon as well. I will post my findings about alternatives here when my analysis is complete.

boringusername

KEVANT79 wrote:
I had same experience. I have one line of three which needs more data. The Verizon solution is to spend $150 per month to fix a one line problem. This solution prompted my visit to an AT&T store to examine alternatives. The inflexibility to increase data only on the line that needs it a losing proposition for me. I hope other users are enraged about this arrogance and share their displeasure with Verizon as well. I will post my findings about alternatives here when my analysis is complete.

It's called a SHARED plan for a reason. Good luck at your new carrier

Doggo

Inflexibility? Verizon discontinued an easy to follow Unlimited plan for now 3 options because people were complaining about flexibility. If anything, the current state of Unlimited data is why companies shouldn't listen to consumers.

Verizon also has offered for the longest time sub accounts AND prepaid. No one is stopping you from moving a line to it's own billing system. Threating to switch carriers doesn't make those options unavailable. I don't get why people do this hasty I'm going to leave thing.

boringusername

glitchedpixel wrote:
Inflexibility? Verizon discontinued an easy to follow Unlimited plan for now 3 options because people were complaining about flexibility. If anything, the current state of Unlimited data is why companies shouldn't listen to consumers.
Verizon also has offered for the longest time sub accounts AND prepaid. No one is stopping you from moving a line to it's own billing system. Threating to switch carriers doesn't make those options unavailable. I don't get why people do this hasty I'm going to leave thing.

Verizon should offer base plan with add-ons. But people will just accuse them of price gouging and people would still be confused an also mad that things are add-ons and not part of the plan.

Momma23dogs

KEVANT79 wrote:
I had same experience. I have one line of three which needs more data. The Verizon solution is to spend $150 per month to fix a one line problem. This solution prompted my visit to an AT&T store to examine alternatives. The inflexibility to increase data only on the line that needs it a losing proposition for me. I hope other users are enraged about this arrogance and share their displeasure with Verizon as well. I will post my findings about alternatives here when my analysis is complete.

Simple solution. Boot the one line off to prepaid.

Ive been telling my kids since we started a 20 gig limited plan with $15 line fees (which I won’t give up) that if they exceed a reasonable amount of data, they get booted to prepiad.

You may have to pay off a phone on that line.

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