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Can't connect using Message+ on Android Tablet

jefegarcia

Hello:

I have a Samsung Tablet E running Android 7.1.1. I installed the Message+ app to stay in sync

with my Verizon flip phone.

However, after entering my flip phone number like it asks, I receive the error:

"We were unable to connect your device to synchronize with Verizon Integrated Messaging service. You can attempt to reconnect your device to Verizon Integrated Messaging through the Settings menu of the application."

I get the menu of this app because of this error...

I've read the other threads about Messages+ and connection problems but nothing has helped (uninstall updates, etc....). And, I cannot delete this app. Even though I had to go to Google Play store and manually download.

Anyone have this issue?

Thanks

Comments

jav6

Is your tablet a device on your account? Not sure if your 'flip phone' is a supported device for integrated messaging. What make/model is it?

jefegarcia

Yes, I have a number for the tablet.

Thanks

Verizon_Support

jefegarcia

Oh no, I'm sorry to hear about the issues you're experiencing with that feature. I know how I depend on my phone for just about everything. I'm more than happy to take a deeper look into this to see if we can pinpoint what's going on, this way it can be resolved quickly. Sadly as jav6 mentioned, if you have a flip phone that feature (integrated messaging) is not compatible, therefore it will not be able to be utilized with those devices.

Edward_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jav6

:smileysad:

bigdave1340

I just bought a lenovo TB-X606F. I DOWNLOADED THE VERIZON MESSAGE+ APP. WHEN I OPEN IT, I GET MESSAGE SAYING TAP HERE TO ACTIVATE. DOES NOTHING WHEN I TAP. I am verizon customer, but I have att cellular internet service for home wifi. Any help would be greatly appreciated! (Sorry about the caps.)

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