SMS is full
Which model number do you have so the community members can provide the device specific instructions?
Manufacturer:Netgear, IncorporatedModel:AC791LFirmware
version:02.08.61.00Firmware
build date:2018/06/11Hardware version:2.0PRI version:000.053Web app version:
03.03.120.39MAC address:B0-B9-8A-B1-E5-4CWarranty date code:10/24/2018 14:05
Did you check the user manual for instructions? https://ss7.vzw.com/is/content/VerizonWireless/Devices/Verizon/Userguides/hotspot-vz-jetpack-ac791l-ug.pdf
I am having the exact same problem as discussed on the Verizon forum
https://community.verizonwireless.com/thread/937212 . For some people the
problem (alert message) is removed when Verizon tech support sends a text
message to the device (page 4 of the thread). Would you try sending a tech
message to the *AC791L Jetpack, *wireless # [removed]. The jetpack is
new (not refurbished) and was activated yesterday at the Verizon store (new
sim). Thank you
Content modified as required by Verizon Wireless Terms of Service
I apologize for the inconvenience caused by the error message. I would be happy to troubleshoot as I know the importance of getting the proper SMS alerts on the device. Have you tried sending a text message to the number of the Jetpack from another phone and then deleting it?
Yale_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Yes, I tried sending a txt msg from my cell phone on the 24th...got a
failure response on my phone. Today I got a txt msg test from VZN that was
received on the jetpack. I "deleted all" … the msg was deleted but the
Alert "SMS Memory Full" remains. At least I know I can receive SMS
messages. I know this issue is prevalent from the VZN forum. I had no
problem uploading the latest firmware. Model:AC791LFirmware version:
02.08.61.00
I have another AC791L that I purchased in June 2017, that one does not have
a problem.
Regards
On Fri, Oct 26, 2018 at 2:33 PM vzw_customer_support <
Great question, Lenny525. I want to ensure that we are able to set the appropriate expectation for a follow-up. As Ann154 stated, please check your inbox for a Private Message. Let us know if this helps.
Lorenzo_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
