i don’t know who reads these posts. Or if anything is ever done about them. I left AT&T because of their pathetic service and corrupt practices. But I will leave that to another story about how I had to prove that they received my trade-in phone back and sold it to another customer. My problem with Verizon has started as soon as I signed up for their wireless services. When I signed up I was told that if I had a FiOS account and a wireless account that they would deduct $10 from each bill every month. All I had to do was to combine the two accounts. After trying several times I continued to get the same error message telling me to try again later. The error occurred when I registered my Verizon wireless account and it asked me if I also had an account with phone Internet and cable. I answered yes and it came up with an error message. I tried several times and kept getting the same error until it finally locked my account and I had to wait 24 hours to try again. This kept happening I spent two hours on the phone trying to resolve the issue with no success. Each time I was told to call someone in a different department because they were not responsible for the error. After a few days I’ve tried several times again and got the same error message. I spent hours on the phone and kept getting transferred, was put on hold, or simply disconnected. I eventually spoke to somebody who told me that they had discontinued joining wireless and FiOS accounts and that is why it didn’t work. They also told me that since I didn’t have gigabit FIOS that I was not eligible for the discount. This despite neither the store or the representative I spoke to on the phone and asked specifically about the discount they never mentioned the word gigabit or any requirements other than having a FiOS account and a wireless account. I was also charged a $30 activation fee which I was told would be waived.
In my efforts to reach anyone who would listen I dialed *611 on my phone to try and reach a customer service representative. Instead of someone getting on the phone I was sent a text message telling me to click the link to be connected to their digital chat service and had no option to speak to an actual person. The problem is still unresolved. This after spending more than four hours on the phone and making at least half a dozen phone calls and transferred numerous times trying to reach someone who would help me. Anyone from the wireless department told me it was FIOS’s problems; anybody at FIOS told me that it was a wireless problem. It is obvious that trying to reach a human being to try and solve a problem is getting to be nearly impossible; phone numbers are no longer printEd on company websites and efforts to find a phone number are met with a voice generated system that continuously transfers you which almost always turns out to be to the wrong department.
I am sick of AT&T and Verizon and the way they treat their customers, and customers are giving few choices to get reasonable service at reasonable prices. If someone from Verizon is reading this message please contact me and let me know how I can get the discounts and the services that I was promised when I signed up. It is unacceptable it is unacceptable for a company to offer you a discount and then tried to renege on your offer because one of your employees was either improperly informed or were told to make the offer and then just not go through with it.
I’d bet if I was a family member of the CEO employees would be losing their jobs. And no overpaid executive would hear about their customers frustrations trying to get any help. I’d also bet the nearly $1,500 cost of my new iPhone that I am one of just a minuscule number of customers experiencing similar issues.
Maybe it’s time to do something about it, since I doubt your employees are paid to transfer calls and refuse to take ownership of a problem. The only saving grace I have is the employee who was responsible for activating my phone gave me his cell number so I could text him my number. He’s the only person who’s tried to help, because he knows he’ll have to change his number if he doesn’t help. And I have text messages from him with all the offers of discounts he assured me I would get. And I sincerely doubt that giving me a promised $10 discount off my FIOS bill each month won’t put Verizon in debt when they already get over $1,300 a year for cable and another $1,000 for cellular service.
