Issue with billing but no service?

MitchDEMPSEY

I need to speak to a live person! I'm on the family prepaid plan and EVERY MONTH ONLY ONE PHONE GETS SERVICE!! I paid the full amount and they only turn one phone... one! The auto answer phone system is no help! It says to pay the bill?

Content modified as required by Verizon Wireless Terms of Service​

Verizon_Support

MitchDempsey, we certainly understand how extremely busy many of our customers are and we truly value your time. I apologize for your inconvenience. Your account billing concerns are our concerns too. Our Prepaid Customer Service Department can be reached by phone by following these steps:

1. Dial 888-294-6804
2. Enter 1 for English.
3. Enter your telephone number.
4. You will be advised of your balance.
5. Press option number 2 for anything else.
6. Then listen for option number 7 for other options.
7. Then it will ask you to speak your reason for calling.
8. When it asks for the reason for calling enter the number 7.
9. Then press option number 3 to speak to a representative. 

 

I hope this is helpful. Robert_VZW

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