My phone does not ring when receiving a call. Ringer is turned all the way up.
I rely on my phone to notify me for all calls and want to ensure your phone is notifying you as well, TEDPIE28. Let's take a closer look into what's going on. Please ensure your phone is not in silent mode, http://spr.ly/6585Dht6d. When did this start? Do you hear any notifications for text and other app alerts?
Danielle_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Silent mode?? Not sure
Ringer turned up
Happening several weeks
I get pop-up notifications but no ring
Couldn’t open link u sent
On Thu, Nov 1, 2018 at 2:10 PM vzw_customer_support <
I appreciate these details, TEDPIE28. Being able to hear your phone on an incoming call is definitely important. Help is here. Please confirm that your phone is not on silent mode: https://www.verizonwireless.com/support/knowledge-base-207239/ In addition, please confirm that your phone has Do Not Disturb disabled: https://support.apple.com/en-us/HT204321 Since the previously provided link did not work, I have included the original links without shortening. Let us know if these steps are effective in restoring your incoming call ringing.
Lorenzo_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
