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Iphone 7; Apple ID

My iphone Apple ID kicked me off and blocked me for some reason and when I try to log back in, it keeps directing me to change my password. Then it says the session timed out and my identity can't be verified--> directing me back to change my password again. Halp!!

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Verizon_Support

Making sure you have full control over your Apple ID and/or PWD is a must, Emashen16. Did this occur after a software update? Did you attempt to sign in and change your password from a computer yet? If not, that is something I would recommend that you try.

Joey_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

emashen16

We want to point you in the right direction for assistance with resetting your password. Are you entering the password in correctly? Please be advised that this security feature is case sensitive.

Since your access has been blocked at this time, you will need to contact Apple Support directly for more assistance:

https://support.apple.com/en-us/HT201487

Lasina_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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