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I am have an Apple 6S plus have been having trouble with service dropping intermittently.

I am have an Apple 6S plus and have been having trouble with service dropping intermittently. There does not seem to be any pattern of where it occurs or when. It has happened to my phone while i was riding with other Verizon users who experienced no issues. It happened today within a mile of my home while speaking to another Verizon moble user. Usually, I have to restart the phone to restore service, but occasionally, it will return on its own. When I asked a tech at the local Verizon store, he switched out the Sim card, but that did not help. Any ideas?

Comments

Verizon_Support

CHAKIR73, having a stable service near and around your home is always a must and we can certainly take a closer look to see what underline causes there may be. At any point in time, you can attempt to preform a reset on your Network Settings. To complete this step on an iPhone 6s Plus, please preform the following:

Settings> General> Reset> Reset Network Settings.

Additionally, are you seeing this issue during different parts of the day or only specific times?

JoseL_VZW

If my response answered your question, please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CHAKIR73

Thank you for the reminder of how to get the service back once it has been lost. I have used it twice in the past 2 days. Unfortunately the issue occurs at different times of day, and at different locations. Yesterday, I was sitting in my vehicle, which was stationary, in a school parking lot. I have been in this situation/position sever times in the past with no issues. It has happened while I am playing music on my phone, and when I was doing nothing with my phone. It has happened while I was with other Verizon users who still had service, while I did not. A few weeks ago, it happened as I drove past the local Verizon store, and remained disconnected from service, while I was in the store. It is getting very frustrating. I do not plan on, or want to upgrade my phone at this time. I would like this one to work correctly.

Verizon_Support

CHAKIR73, I appreciate you following along. From here try removing and reinserting your SIM card. Please let us know if you see an improvement in your services.

CecileC_VZW

If my response answered your question, please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

CHAKIR73

CecileC_VZW, I removed and reinserted the SIM card as you recommended. In the past 3 days, I have still had to reset my phone because of "No Servioe" 4 times.

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