On October 14,2018 I went to a Verizon store in Mineral Va. to get a replacement phone. I got the Galaxy s9 and traded in my malfunctioning Galaxy S8. The employees at the store transferred my data from the old phone except for the photos. The store associate said she would do the photo transfer last since there were so many. When she did the photo transfer she used Google photos and after they had transferred all but 1100 or 1200 she said we could leave because it would take another 45 minutes to complete and it would happen through wifi so there was no sense in hanging around the store so we left. The following day the photo upload had not progressed any further than when we left the store. I called the store 3 times that day and the store supervisor told me she had to resend because the old phone was showing there were 1100 or 1200 photos still to upload and she assured me they would go to Google photos. The following day still no more photos so I called the store once again and asked if they could send me the old phone so I could upload the photos to the new phone (the store is 90 minutes away from my home) and she said she could not. I called two more times that day and on the last call the store supervisor told me the old phone had been factory reset and there were no photos left on the phone, even though she knew I had not gotten all my photos yet. I have spoken to Verizon tech support several times and they have tried to recover the photos but have not been able to. I had just returned from a vacation in Ireland and lost all those photos plus every other photos from January 17, 2018 until October 14,2018 when I got the new phone. Family photos plus 2 vacations gone. What can I do now?
