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Asurion Sent Wrong SIM Card. Now Is Stuck On New Replacement Phone

Hello,

My original S8 phone was damaged and I ordered a replacement from Asurion for about $200. When I got the replacement phone, I inserted the SIM Card they provided and it got stuck. I brought it to two different Verizon's stores and they tried to take it out using a small pin tool with no success. After I got home, I took out the SIM Card from my original phone and I noticed the SIM Card was much smaller than the one I received from Asurion. I called Asurion's customer service and explained. They told me since I inserted the SIM Card myself, I would have to file another claim and pay an additional $200. I trusted that Asurion would send me the correct SIM Card.

I went to a cell phone repair place and they said that the motherboard is damaged and I will have to get a new motherboard which cost $250. This damage was from the tool Verizon's associate used to try to get it out the SIM Card out. I know Verizon customer service was trying to help, so I can't blame them for trying and I appreciate their efforts.

Now I have a phone that doesn't take phone calls. Is there anything I can do without any additional cost?

Comments

Doggo

SIM cards only go in one way and it should have been obvious force was used if the card was too big. I mean, these things usually sit on a tray.

Store probably used a standard sim ejector tool that phones come with. That $250 sounds more like a shady repair shop trying to scam you. All the tool does is pop the tray open, it has nothing to do with your motherboard.

Verizon_Support

We will always do everything we can to assist you. Unfortunately since the phone was damaged it would only be able to be replaced through Asurion. However, if you were to speak to the specific store reps who assisted you previously, they may be able to offer an alternative solution since they worked with you directly in person (if the device was damaged by them). Thank you for all of your patience.

Sean_VZW
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