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Congestion in metro Portland area. When will Verizon upgrade towers?

Both LTE and 3G are saturated in many areas of metro Portland, such as Tualatin (97062), Wilsonville (97070), and Tigard (97224). These are heavily populated areas that are growing very fast. In many areas I get 700ms+ ping and less than 1mbps download when checking speedtest. This is confirmed on 2 different iPhones (one is an iPhone X). I went into an independent Verizon store in Wilsonville, and they confirrmed that the area is serviced so badly that they use an extender in their store, otherwise their demo phones would have zero service. They also had no clue when Verizon would be upgrading towers in the area but hopefully soon. This was over a year ago and it's only gotten worse. When will Verizon start taking Oregon customers seriously? I am about to switch to AT&T which I hear is much better here

Comments

Verizon_Support

mzaur8, We'd never want you to leave the Verizon family. We do take your service seriously, and would love to get this addressed. We need to zoom in and get more details about your experience at these 3 zip codes. Which zip code are you at more frequently, so we can start looking there? How long has this been going on at that zip code? Do you notice a difference inside versus outside?

Joel_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

mzaur8

Hi Joel,

Thanks for the response. I moved to this area about 2 years ago, and it hasn't been great. But definitely over the past few months the congestion has gotten worse. I could have full bars and still slow speeds in many areas of 97062 (where I live) and 97070 (which is right near here). This is outside with full bars, so definitely not a low signal issue.

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