Child Item

Site Totals

61427 Questions Answered 270 Categories

Iphone X Advertisement Not honored

We went to the Bloomsburg PA Verizone Wireless Office to get the $400.00 discount and at 1530 hours, the stock had run out for Black Friday.

1) Why wasn't there enough phones in stock and 2) why won't Verizon not honor their advertisement and/or issue a "rain Check", especially those in the store working up contracts at the time you SOLD OUT. We waited several hours and we could've been elsewhere. Been a loyal customer for years and you are not the only phone company around - we can vote with our feet and funds - Honor your advertisement! PS You may want to look into who you have controlling your inventory - just say'in.

Comments

GLOWORM3551

In addition, we have gone to the PA Attorney Generals Office and PA Utilities Commission for assistance on this.

Ann154

Do you realize that the deal was for a last year's model that Verizon Wireless and Apple might have wanted to sell out their stock?

PATRISH216

I posted the same thing!!! I am not happy and I too have been a loyal customer for many years!!! Spent a lot of time and gas trying to get one!!! They should have said in their ad that there was a limited supply or only until sold out!!! It said it was offered until the end of the day on Black Friday!!!

Verizon_Support

Gloworm3551, receiving the best deal for my equipment is very important to me as well. I do apologize for any inconvenience this has caused you. We appreciate your many years of loyalty. We want to thank you for your interest in our Black Friday offers. Please keep in mind that all of our promotions are “while supplies last”. Current iPhone promotions include the iPhone trade-in and discounts on iPads and Apple Watches when you purchase an iPhone.

Rodney_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BRALEH83

Other threads are about the same thing. VZ apparently embarassed to the point that they have taken the X down from their web site, despite offering (for the first time since midday Black Friday) earlier today that the phone is (was?) indeed available for backorder into mid-January. This is a debacle that won't be ending soon...

ROBKLO42

I agree with what is being said about Verizon not honoring their advertisement on Black Friday. There was a post about Verizon adds, that they are while supplies last. I did not read anything in the Verizon Black Friday add about this and it was for the the whole day. I see now that you can purchase an iphone X for the increased amount on the installment plan. It is mind numbing when you talk to a Verizon customer service tech on Black Friday and they say that Verizon is out of stock and is not expected to get anymore then less then a week they have more for sale. I am a long time Verizon customer and this is making Verizon look like they are trying to put one over on their customers for the sake of the $$$.

KATLUS7

This statement made by Verizon that the Black Friday promotion on the X phone was "until supply lasts" is a bunch of hooey. I was on the website from 10-12noon on the west coast when suddenly the website bumped me off. When I got back in, the X phone was not available to order so I called in. After much on hold and off, I was told I could call Monday and would get a rain check. I had confirmation numbers and everything. When I called back in, the sales department states after researching my account says nothing in my notes about a rain check. This is supposedly after speaking to a supervisor. First of all I know all conversations are recorded and can be retrieved to confirm was I was told.

I have called back 4 times in the past week after being on hold and then on the line 45 minutes. Ive been told a variety of stories and just getting the run around including only offering me $100 credit. I'm told they can just "see" what they can do now when it comes back available on Dec 18. Ah do you think I am some stupid consumer?

Ive been a Verizon customer since 2004, pay my hefty bill on time and if you don't honor the rain check I was promised re: $490 with 20.48 month payments, I'm heading to another wireless carrier and will never return. My contracts are all expired for my family, I also will file complaints with the FCC and/or any other appropriate agency for deceptive advertising and/or misleading customers. It appears Verizon doesn't value loyalty.

KATLUS7

LOL. You are probably right about that! Anyone notice the helpful star where it says yes or no only clicks to give it a bold star? If you click on NO it wasn't helpful, it lights the star up as if you said yes.

ROBKLO42

Well KATLUS7 I want to congratulate you on getting a service supervisor to at least try to make it right with a rain check even though it was boggus one. I could only get the service tech to give me an example, if I owned a lemonade stand and I ran out of lemens what would I do. I said that I would try and get another fruit flavor or get concentrated lemon juice just to keep my customers happy and comeback when I get real lemons again. So I would not lose my customers. Maybe Verizon should take a hint from the lemonade stand.

Verizon_Support

KATLUS7, we completely understand the importance of being able to get the best value possible when it comes to the promotions helps this holiday season. Each promotion does come with a limited supply that we can offer and will not be able to honor any rain checks since this will not be fair to the other customers that were able to make the promotion and upgrade when available. We do value you as a customer but are limited to be able to provide this type of assistance. Given the limited supply, these devices can be on a back order to fulfill the orders already placed. We do offer promotions all throughout the holiday season and would be happy to help you with your upgrade if you see one that you like. If you have any further inquiries that we can assist you with, please feel free to let us know at any time.

JoseL_VZW

If my response answered your question, please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

KATLUS7

The customer service response obviously doesn’t address my points and is standard blah blah blah company line. As it turns out, after reading my emails, I discovered the rain check was offered via Verizon online Chat on Black Friday. I happened to save the chat and have a transcript of it. NO supervisor can claim they can’t find the rain check in the file now. I have it all in writing with a chat ID number. I haven’t given up yet and it is being submitted again for approval. Ill let you know whether it gets resolved.

KATLUS7

Dear Verizon Customer Service,

1. Please provide us in writing (screen shot) or a link where on your website states "promotions come with a limited supply”.

2. Is it fair to the customers on the west coast that your so-called supply sold out at noon after it was first offered to the east coast and the supply depleted as it moved across the time zones?

3. I think you need to check your facts. I know for a fact you have them in stock and are shipping them out to people willing to pay full price.

I guess you didn’t grasp my statement that I would be leaving Verizon and not interested in any other promotions. I don’t need to hear your scripted responses. Blah, blah, blah, blah...

Child Item