I bought a SmartHub October 26th of this year, 2018.
An attribute of the product is it's "Home" app to control the SmartHub from your phone.
When attempting to use the app I've never been able to reach the server. For a month I've spent hours trying to reach anyone at verizon that cares, to no avail. There have been at least 4 tickets opened with "networking (NRB)" and "backend IT" departments. Each ticket is hurriedly closed, no doubt meaning their staff is measured on ticket disposition. Networking group deflected ownership of the problem to Quality One Wireless as they are apparently the author of the Home app and sold their service to build it to Verizon Wireless. I can never reach or get a callback from anyone at Quality One, and Verizon reps cannot reach them either when they call their "internal" number for Quality One. During the month I've learned every Smarthub owner has been similarily unable to use the Home app since August of this year. And a Networking ticket has been open nationwide since then. But I don't believe Verizon is lifting a finger to hold their subcontractor accountable or put their own resources on a fix. With incredible hubris Verizon Wireless continues to heavily market the Home app in print and online, and in all stores. As many of you in the forums know, Verizon is a behemoth and when they decide a customer problem doesn't jibe with their business aspirations, the customer is ignored. I invite anyone at Verizon Wireless who really cares to solve the problem to do so.
