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being charged $750 for returned device

Help! I sent in two phones via UPS in Verizon's packaging with weigh bills - only 1 of them was received by Verizon. The other was never received. Both were put in the same drop box at the same time. Now Verizon is charging me $750!! They have NOT been helpful on the phone about this issue. They say they are "looking for it" but I just saw the charge on my bill! Help!

Comments

Momma23dogs

Did you save the tracking numbers?

BARDER71

Yes but they were dropped in a UPS drop box - one was scanned in and the

missing phone was not.

Best,

Barbara [removed]

Personal information removed as required by Verizon Wireless Terms of Service

Piscestg

I know it won't help now but I always take UPS shipments to one of their stores

for a live scan which provides the chain of possession. Once it goes into the drop

box there isn't any proof after that.

boringusername

Don't ever put thing like that in drop box. Take to tot a actual UPS store and get it scanned. Also get insurance and delivery confirmation. That would have been a lot less than $750. If Verizon didn't get the phone they didn't get it.

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