I've read a lot of the BOGO iPhone 8 comments about the December 2017 deal and we are still working on solving the issue that we have. I get a different response each time I visit the store and call customer service.
I read the fine print on the advertised deal, and I asked the employee. He confirmed it was confusing, but I could BOGO even if I bought the 8 plus and more memory.
I did add a new line and I did switch to the go unlimited. I'm still paying for that phone and it's September.
Our billing does show an $8 credit and no one could explain that. Yesterday, an employee attempted to explain it saying that since we bought the apple watch at the same time that we were given a deal for the watch instead, which was $200. That wasn't an advertised deal... we had a $50 gift card and free 3 months of activation.
Employee said that there was a response to a notice another employee filed for us on July 28, but it seems to go back to this $200 watch deal that didn't appear to exist when we bought it. Thank you employee for not notifying us 3 days later when the response was sent.
Employee said that it's possible to get a different answer each time you speak with someone different. REALLY!?!?!?!?!?! There seems to be a larger problem if that's the case.
What's the most efficient way to resolve this issue? I simply want the deal that was presented to me in writing.
