Visited a local store, inquired about the cost of a new service, then was incorrectly set up for a 2-year contract. After complaining to the sales rep and his manager, the matter was referred to higher level for review. Even though the service has never been used, monthly fees continue to be assessed. After 2 weeks under review, corporate says "sorry, you signed up for the service and we won't cancel it.". I've been a good customer since cell phones came into this world and paid them many dollars over the years to help build their business. Great job, Verizon. You truly value your customers.
