Until 2/25, I had acceptable 4G LTE speeds in my location (zip 27408), 2 bars. Not super-fast, but usable. Around noon that day, everything seemed to stop.
Phone now drops in & out of LTE & 3G (2 bars in both), and occasionally 1x, something that did not happen before. 4G is unusable. Multiple apps (weather, sports news, social media, email) either time out or do not refresh for hours (not a problem before). Cannot connect to the app store. Texts get delayed (sending or receiving), or sometimes fail altogether.
I examined detailed data usage during this same time period, and prior to 2/25, normal use would average about 90MB per day. On 2/25, detailed usage shows about 264MB used prior to whatever happened; and only 175k after the event. Over the remainder of that week, data usage was less than half what it was before.
I am well under our data plan limit. I have performed multiple hard resets, powered off & on, taken the SIM card out & put back in, have replaced the SIM card, etc. The phone is on a charging cable, and is within a foot of where it has been used for the last year. Once I leave the immediate area, any 4GLTE issues I am reporting clear up.
During one of the tech support calls from last week, I learned there was a tower issue in this area (2/25). I understood that multiple businesses in the area were also affected. The report was that 4G LTE coverage was experiencing issues in this area, and that people would receive slower than normal data transmission, timeouts or other throughput issues.
However, once the issue got resolved (2/26?), I am still continuing to experience data issues in an area that had previously had acceptable speed. Again - the issue is only when I am in a particular location which had previously had an acceptable 4G LTE connection. Outside of this area, the phone experiences no issues. To my knowledge, there are no other changes in this area that would dampen my signal - I still connect to LTE at the same number of bars as before. What is different is the 3G that keeps showing up & the extremely slow data speeds regardless of the connection speed being reported.
I realize the phone is a few years old, but it still functions well (elsewhere), and is reliable. Any help would be appreciated, or if others are experiencing this issue. Zip is 27408.
