Verizon Network Extender 2 IPSec Dropping?

spritecranberry

We are a school trying to set up a Samsung Verizon Network Extender 2 in an area where there is no cell service off of our network. We have worked with our network team to do the necessary port forwards and have so far been unsuccessful getting the device to get past Step 8a: Connecting to Verizon Network.

On the admin page, I have noticed that the IPSec will go from Reachable to N/A to Unreachable to Reachable about every minute or so. We are curious to know whether this is by design of the product or if this is a fault?

Verizon_Support

spritecranberry,

Being able to stay connected at your school is always important. We want to make sure you can count on your devices and we'll be glad to help figure this out. That suggests the internet security protocols are having trouble being reached. This could mean something in the internet you are connecting the device to is still not properly forwarded or set up. Have you been able to try the extender in any other locations or with any other internet connection to see if it will connect? Is there any signal at all available normally in this location?

AndrewT_VZW
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