We just have Verizon 5G Home installed a few weeks ago and love it until problems arrived. We can never get our DVR to connect with the modem, the tech who installed our verizon modem told us to get in touch with the so called "smart division" and they WILL help us with the connection, oh ya that easy!!. First getting in touch with somebody who knew what they were talking about is nonexistence, everytime we talked to somebody they always said my manager will call you in so and so minutes, its been weeks now and not a soul has reach out. We were told that we can manage the modem setting via "my verizon", but again it's nowhere to be found in "my verizon" none of the agent we talked to have even a slight idea what I was talking about.
When we finally get a hold of a living breathing human being, it took them almost an hour to tell us that every problem with 5G home should have been reported to Frontier since Verizon did not handle 5G in Indiana, seriously ?? why didnt you tell me that at the first place?? Verizon can't locate my account, frontier can't locate my account as well, so who in the heck should have we dealt with?
We are at their 3 months trial at this moment, but after the trial is over I am switching to ATT, slower maybe but I just can not deal with bad customer service!! you think they will try their best to help us when we're still under the trial period so they could have us as a long time customer, I guess that is not is their customer service 101 textbook either. DISSAPOINTED!!
