No Reception at Work

jiyuxin_1991

I have moved from NY to NM and then recently traveled to CA for business, and I found for 99% of the time, my reception was great. I do not have full bars all the time but no dropped calls/disconnection in 4G has happened, so I am pretty satisfied.

The only thing that bothers me was that I have no reception inside the building that I work in. My colleagues are using other service providers and they all have receptions, but my phone just literally cannot make any phone calls or connect to 4G. If I get out of the building, there will be a reception. I accidentally found a room inside the building where I can make phone calls but the calls are of very poor quality and will drop eventually.

Some details that might help resolve the problem:

Building Address: [removed]

Phone: LG V30 ThinQ

Please kindly give me some advice on what I should do to help ease this situation. Thanks!

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Verizon_Support

jiyuxin_1991, we always want to ensure you get the best service possible - everywhere! However, we cannot guarantee service while indoors, foliage, and construction. We sincerely apologize for the inconvenience this may have caused. Does your work space offer Wi-Fi? The Employer can look into getting a Network Extender to improve services while indoors. Let me know if this helps! - MichelleH_VZW