Hello,
I'm leaving a post, as no one from Verizon has been able to help me. I recently moved to a new apartment where the signal strength of the Verizon LTE network is very low to nonexistent. It's a potentially dangerous issue. I have FIOS internet and my own non-Verizon router. I purchased a Samsung Network Extender 2 (SLS-BU10B), which I didn't buy from Verizon. The network extender is connected via ethernet to my router.
I have been phone call ping ponged back and forth from Verizon Wireless tech support to Verizon Fios tech support and no one can help me activate the device, or frankly recognize what it is. The most recent tech instructed me to, " Call Samsung, it's their device. You need to activate it with them." I asked, "I have to call them to activate it on your network?" He said , "Yes" and couldn't provide a phone number. It's been a very frustrating experience. I have a MSN number and the MAC ID from the bottom of the device, but this hasn't been helpful in working with Verizon. Has anyone had a similar experience and can offer some advice?
