Verizon wireless customer care will tell you any thing you want to hear to make you think they are doing what is right for the customer. They make Verizon Wireless prepaid customers feel as though they are second rate and could care less about you at all .I am going to file a discrimination suit against them based on the type of plan I have. I am contacting the BBB consumer affairs and the Attorney General. This is just the start of post I will be putting every where to let America know that the government might want to lighten up on the banking industry some and have the FCC look into Verizon's practices .Mark my word they can block me from chatting with an agent or calling to speak to a representative but my voice will be heard. I will not stop until my satisfaction is met and followed through with .Let the battle begin