Hi,
First of all I wanted to say that Verizon is a great company, and I have had wonderful experiences in the past, and am a very loyal customer and I would like to keep it that way.
Today I came into the store and worked with Zach at the verizon store in Prescott Valley. I came in because my iphone 7 screen was shattered and I wanted to fix it. When speaking about my options I was told the plan that I have with UBreakIFix would require me spending 200 dollars to get a refurbished phone because he said the iphone 7 has defects, and that my other option was to upgrade. Hearing this news, I decided that it was more worth my while to upgrade instead of paying 200 dollars basically to have the same phone that has defects. Unfortunately, what he said to me was misleading and untrue, and I feel as if I was strongly taken advantage of, which is upsetting because I am a college student that does not roll in money. I found that this was a lie when I returned home and spoke with Colton from UBreakIFix who happily told me that with my plan the Iphone 7 screen could be fixed with a 39 dollar deductable. If that information had been presented to me at the beginning I would not have followed through with the purchase of a new phone. Overall, at the store I spent about 639 on the new phone not including other charges that were required to be able to purchase this phone (paying off my other phone bill 100 bucks)etc, when in reality I could have paid 39 dollars to have my screen fixed with the plan I pay for.
All in all, I am very upset with the fact that I was taken advantage of for a sale and blatantly lied to.
Thank you for your time.
