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Mobile Hotspot Problems

I recently purchased a new sim card and Verizon service, with the intention of using my hotspot for work. The plan is said to include it, but when I try to turn it on, it tells me I need to subscribe to it. I've tried rebooting the phone, resetting network settings, and it still says I do not have the feature. What should I do?

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boringusername

@Terra127
wrote:
I recently purchased a new sim card and Verizon service, with the intention of using my hotspot for work. The plan is said to include it, but when I try to turn it on, it tells me I need to subscribe to it. I've tried rebooting the phone, resetting network settings, and it still says I do not have the feature. What should I do?

Well firstly you posted this is prepaid mobile hotpsot. I suspect you do not have a mobile hotpsot plan but a phone plan. And if you got prepaid unlimited data then no it does not include hopsot.

Terra127

My plan details state that it includes mobile hotspot, and no it is not the unlimited data plan.

Verizon_Support

We understand your concern to get this fixed, Terra127. Have you contacted us to check your account? This may need to be activated to the account before you can use it. What model phone do you have? Are calls, text messages, and data working correctly?

JavierMD_VZW

Terra127

My data, texting and calling work properly. I am using a Moto e4. When I contacted customer service, they had me do a variety of things that did not work. Everything else suggested requires I have another phone number to stay on the line while doing things to my phone, and I do not have another number.

jaschar

would like to get some answers. I have had 3 replacement phones (GS9+), Sim cards and still no mobile hotspot. countless of time with tech but nothing is solved. Keep getting the run around. Says its not phone, its my signal. Well it worked before I had to get the replacements. the orginial phone had the mobile hotspot, which lasted 1 year before having problems ( a different one).

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