My order on 5/18/19 for a Jetpack with the Unlimited Data Plan was CANCELLED by VERIZON... AFTER the plan had been retired!!! Now, the NRB (Network Resolutions Dept.) REFUSES to honor my order!!! Telesales placed the order again & said after I receive the Jetpack, call back & they would contact Prepaid for my Unlimited Plan. Well...I've tried for 3 weeks solid...on the phone with multiple Cust. Ser. reps... 2 tickets have been created... NOTHING & my plan (15G as opposed to Unlimited) is about to expire! Evidently, I am only '1' of MANY, MANY customers in this situation! Verizon said the plan was being abused by people using the hotspot for business purposes & the network was too congested!!! That DOES NOT justify Verizon cancelling my order & not telling me until AFTER they retired the plan! I am NOT giving on this... VERIZON is in the WRONG!
