I went into the Verizon store with a cashiers check for $211.00. The representative posted the check online and for the wrong amount $421.92 and handed the check back to me - so I still have it. I called and spoke to the supervisor of financial services, she said that it was not returned for insufficient funds, but showing account closed. This of course is impossible because its a cashiers check. My bank advised me that you cannot make online payments with cashiers checks. Today my account was suspended because of the now past due amount. The account would not have been suspended had the person at the store done the payment properly, or had this knowledge. If you dont take cashiers checks, I would have provided another form of payment at that time. I am frustrated because I dont have a checking account and therefore cannot make a payment until I am near a store on Monday.
So because of the very poor service provided by the person at the store and by both persons on the phone, I dont have service.
Also the first person I talked to did not have enough knowledge to answers questions I had and the supervisor placed me on hold while I was very politely explaining what happened at the store.....I honestly dont even know if she heard what I said because I wasnt advised she was putting me on hold. The first rep actually asked why I was calling and said I should have gone to the store because my problem was with them....is it not a Verizon issue!?
I am very disappointed at the lack of empathy shown by your staff and honeslty a bit shocked at the poor service all around. If I wasnt locked into a contract, I would already be back to Straight Talk.
