Our business has many lines with Verizon, and have had them for a long time. We have been trying to reach Verizon Wireless with questions about our data usage. Every time we call, it's a different story as to how many admins are on the account. People that have had admin access are denied any information. No admins have been removed from the account, so we do not understand why this is. Several of us have called. We've physically gone into a Verizon location and had admins added. When those admins call in, access is still denied. Today, i spoke with a customer service rep, and then to a supervisor, who both said there is nothing they can do to help, it's just policy. We did receive a form from Verizon to add an admin, but when we submit it, the email with a link to confirm the admin never arrives. So we are completely locked out of our account. We have other service provider options. If this is not resolved, we'll literally be forced use someone else. Someone from Verizon needs to contact us today.
