Who in Verizon do I contact to complain about poor internet service and phone connectivity service in my area and discuss what can be done to fix the problem by installing additional towers. I live in a red political county and am a blue politically. My neighbors and I don't agree on much, but one thing we do agree on and that is VERIZON in our area terrible! We get together and chat and this is in every conversation... how poor VERIZON is and how we need access and they will not invest in putting up towers so that we can have access. My wife is disabled. We do most of our shopping on line because it is 1 1/2 hrs to the next largest commerce center (Springfield, MO or Fayetteville, AR). We NEED the internet and phone where we live. It is common for even 911 to not be accessible and often we cannot even make a cell phone call. I live in 65681 zip code. I pay over $300/month to have phone and internet access. Verizon is not taking any new landline customers because all land lines are "band width exhausted." I have to use hot spots. Most days I have minimal connectivity and on those days it is so poor that I often drop calls and can't even get onto the web. Customer service folks are nice but they cannot do anything. You might say, "well go to another carrier." We have no other carriers in our area. We are held captive by VERIZON and it is a monopoly that abuses its customers. Even the VERIZON techs say that they are "fixing" 1960's equipment when we asked what they were doing on the landlines. Who can I call or write in VERIZON to complain and get action?
