Just switched to Verizon Wireless, but poor reception in my apartment. Trying to install a Samsung 4G LTE Network Extender to my FIOS Quantum Router but it gets stuck on Installation Step 8a. I bought the extender from the Verizon website. I have spent several hours on phone with Verizon Support with several agents - each agent asking me to unplug router and Extender and reboot which I dutifuly did before each agent passed me off to next. Each time I explained that from my googling for a fix to this specific stuck-at-step-8A issue, seems like Verizon needs to finagle some of the Quantum router settings Finally hit "Expert" technical services - but agent there seemed to imply that unless I signed up for "Premium" support services for an extra $10 a month she couldn't help me, but would need to pass me on to yet a 4th agent. I'm very frustrated and tempted to switch back to AT&T. Does anyone know if can change the router settings myself to allow for instillation beyond step 8A - I'm semi-tech literate. Thanks in advance. Seems ridiculous to me that I would need to pay extra for installation support for a product that I bought off their own website.
