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Jetpack 4GLTE Data Allowance on Get More

When I activated my jetpack at a verizon store, apparently I was erronously told that I could add two sims cards to my account and when added to do more plan and get 15gb of 4gLte data with each card and when one runs out, I could switch cards. Now I'm being told that if I upgrade my plan to the get more, I would get 30gb or 4gLte data with the jetpack. I can't find that anywhere in writing and would like it confirmed before I change plans again. Thanks.

Comments

Weth

Jetpack would still be limited to 15 GB LTE data before being throttled to 600 Kbps. Your phones hotspot would be given 30 GB on get more. Jet packs and other connected devices get their own connected device plan, only a phone can be on do more or get more.

JAMPAC26

That's exactly as I suspected! Why do I repeatedly get wrong information from Verizon reps? I made the decision to activate the Jetpack on a postpaid account based on erronious information recieve from Verizon rep and as I understand it, I'm now commited to postpaid for 6mos. Maybe that wrong too, but the reps seem very accurate on rules that benefit the company, but sketchy on rules that benefit the customer. Bottom line is I need more than 15gb of data. I sorry, but 600kb speed is useless.

Verizon_Support

We always want there to be transparency with you in regard to services offered. The Get More Unlimited plan has a 30GB mobile hotspot allotment before reducing to 600kbps. This information can be confirmed here:https://www.verizonwireless.com/support/get-more-unlimited-faqs/. -BrittanyC_VZW

JAMPAC26

Thanks, yes that information is easy to find. What is not clear is if changing plans affects the data you get for the Jetpack. It appears it's not clear for Verizion reps either as I have been given wrong information on two seperate occasions.

Verizon_Support

JAMPAC26, making sure all of our plan options are clear and concise is important. We apologize for any confusion with this matter. Changing your Unlimited Data plan will only impact the available allowance towards a Smartphone and not the connected device (Jetpack). The Unlimited Connected device plan that we offer will provide your Jetpack with 15 GB of premium data per bill cycle with reduced speeds up to 600 Kbps thereafter. Please follow this link https://vz.to/2VNErnv and reference number 3 for more details.

SylviaT_VZW

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